In a statement on Twitter, Borderlands Publisher 2K is warning users not to click any ‘suspicious links’ from its support desk confirming that the company was a target of a hack from an “unauthorized third party.” Currently, the publisher’s support desk is offline as a result of the hack, but if any users do end up clicking any links sent by email – the publisher is recommending users to immediately change their passwords, resetting all auto-saved passwords saved in their browser and if possible enable multi-factor authentication.
Hey folks, please read an important message from our Customer Support team. Thank you. pic.twitter.com/yKI18eL7mY
— 2K Support (@2KSupport) September 20, 2022
“Earlier today we became aware that an unauthorized third party illegally accessed the credentials of one of our vendors to the help desk platform that 2K uses to provide support to our customers. The unauthorized party sent a communication to certain players containing a malicious link. Please do not open any emails or click on any links that you receive from the 2K Games support account,” the publisher said in a statement on Twitter.
“We deeply apologize for any inconvenience and disruption that this matter may cause, We appreciate the ongoing support and understanding from our player communities.”
The publisher adds that personnel representing the company will never ask users for their passwords or personal information, so if users do see a message that does ask for such details then that was sent out by the hackers. In the Twitter replies to the statement, users have screenshotted the message and links they received relating to a “2K Launcher ticket. We’re only halfway through the week and feels like a week of leaks for 2K’s parent company, Take-Two Interactive after Grand Theft Auto VI‘s massive leak from earlier this week.
Is this part of the intrusion? I assume it is because I can't access the site to sign in at all right now. pic.twitter.com/oMvrFp8hDn
— Ryan Richardson (@FantasyHawkeye) September 20, 2022